Effective Date: January 2026

At H&Z MK Traders, we want you to be fully satisfied with your purchase.

Returns:

• Products can be returned within 7 days of delivery.

• Items must be unused, in original condition, and packaging intact.

Refunds:

• Once the returned item is received and inspected, a refund will be processed to your original payment method.

• Refund processing may take 5-7 business days depending on your bank or payment provider.

Exchanges:

• Exchange requests can be made for items of the same value or a different product.

• Please contact our support team to initiate an exchange.

Non-Returnable Items:

• Customized or personalized items cannot be returned or exchanged.

How to Initiate a Return/Refund:

• Contact our customer support at:
  Email: handzmktraders@gmail.com
  Phone: +44 7711 853338

• Provide your order number and reason for return.

Additional Information:

• Shipping costs are non-refundable.

• We reserve the right to refuse a return if the item does not meet our return criteria.